1. We can ship to any P.O boxes and APO/FPO address, but it takes a long time. So we suggest you provide a physical address.
2. Contact your local customs office for more information about customs fees, duties, and taxes. We ship all items stamped as "Gift" or "Sample" and written of low product value, so most customers can't be charged a custom fee by your local Customs government. But sometimes several countries such as Canada, Germany, South Africa, Brazil would charge some taxes which are not avoided .We will submit all documents to help you go through the Customs.
Once your wig shipped out, we will send the tracking number to your email address.
We share a strategic cooperation relationship with the the world's popular express company FedEx, UPS and DHL. You can easily tracking your item on the following website links:
Return and Exchange
It is important to us that you are completely satisfied with your purchase.
If for any reason you do not absolutely love your selections, we gladly offer returns and Free exchanges items unaltered, unworn, unwashed, undamaged and in original packaging that are postmarked within 7 days.
1. After Sale Processes
Please Read Exchange&Return Policy for more details.
Note:If the customer himself or herself order a custom wig, we do not accept exchange and return.
If the customer himself or herself made a mistake of the order, we do not accept exchange and return. Because the wig can not be processed and sold again once finished.
Before the Exchange&Return, please make sure you didn't cut off the lace and dye the hair.
The order can not be cancelled after the production is started.
Before shipping back, please email us firstly for the shipping address. We have every right to refuse for the package if you send it back without our permission.Thanks for your cooperation.
What is the difference between human hair and synthetic hair ?
Synthetic Hair:Burning smells like a burning plastic,there is a small flame,and feels viscous when it burns out .
Human Hair:Burning smells like a burnt fragrance ,human hair burns out very quickly ,and feels like coke .it also easily becomes ash.
Why is your hair so cheap ?
Because we are just a hair manufacturer and we sell hair from factory to customers directly ,no middle men. Also our marketing strategy is “Quick Returns and Small Margins”,so we want to offer quality hair with reasonable price.
What is natural color ?
Natural color is the tone of virgin hair .It gradual changes from 1b off black to #2 dark brown.
Will 1# color dye the lace cap?
Yes, 1# color will dye the lace cap in dark brown.
What is the difference among your European hair ,Peruvian hair ,Brazilian hair ,Malaysian hair and Indian hair ?
Hair Quality :European hair >Peruvian hair & Brazilian hair & Malaysian hair > Indian hair.
Short Hair Ratio:European hair < Peruvian hair & Brazilian hair & Malaysian hair < Indian hair. Peruvian hair & Brazilian hair & Malaysian hair are thicker and stronger than Indian hair. Peruvian hair & Brazilian hair & Malaysian hair hold curls better and behave better for dying than Indian hair.
What is difference between Yaki straight and Silky Straight ?
There are many small curls on Yaki hair , so Yaki hair feels coarse . Silky straight is very straight ,silky and smooth.
What do these signs (+30days) (+4days) mean ?
It means that is a custom made order and our workers need 30working days or 4 working days to process before shipment.
What do “no part closure” “middle part closure”and “three part closure”mean ?
No part closure means the closure is free parting and you can part your hair anywhere by yourself.
Middle part closure means the closure is with a visible middle parting that we made in advance ,but you can still part your hair anywhere .
Three part closure means the closure is with visible middle parting ,left parting and right parting that we made in advance ,so you can switch parting very easily .
What is the parting space for your lace front wigs ?
Our lace front wigs have 3 inches parting space in the front.
What is hair weave /weft ?
Hair Weave/Weft extensions are wefts of human hair sewn on to a flat track.They are typically associated with braid weaves to make one's hair appear thicker or longer.
What is hair closure?
Hair closure also called top closure is actually a small hairpiece which is usually used to match weave on style.According to different base material,hair closure is generally classified into lace closure and silk closure.Silk closure is more natural.
What is Micro Loop Hair Extension?
Micro Loop Extension is also called Micro Link or Micro bead extension.It is a strand by strand technique attached to your own hair using tiny links, locs, or shells that can match hair color or be clear.
What is Clip In Hair Extension?
Clip in hair extension is a temporary extension that can be quickly applied.One pack of clip in contains several weft hair pieces with some clips attached. Clip-ins can be worn all day and all night; however, they must be removed before sleeping.
What is full lace wig?
Full Lace Wig is a lace wig that human hairs are all ventilated on French lace ,Swiss lace ,PU or other bases.So it is all handmade work and more expensive ,but it looks very natural.You can part your hair anywhere as you want and wear high ponytail.
Do I need to wash my hair before wearing it ?
Our hair is very clean and neat , so you don’t have to wash your hair at first when you receive it.For curly hair we don’t recommend you to wash because it may ruin the curly pattern.
Can I straighten my curly hair ?
We don’t recommend to straighten curly hair because it may cause hair problems like shedding and tangle.So had better remain the same curly look.
Can I dye my curly hair?
For virgin hair ,yes you can dye it ,but curly hair is not easy to operate by yourself , so please let a professional stylist help you and don’t do that yourself. For Malaysian and Indian hair we don’t recommend you to dye.
How to maintain my curly hair ?
1.Choose a shampoo & conditioner that suit your hair type.
Curly or coarse hair probably wants frizz-minimizing and softening shampoo.
Colored or treated hair probably needs a shampoo that's fortified with extracts or amino acids.
2.Proper way to deep condition curly hair.
Deep condition at least once a week with cold water.Apply moderate the conditioner starting about an inch down from the root all the way down to the tips of your hair,Wait about 15 minutes before rinsing,then use a wide toothed comb working up from the tips to the roots so your hair.
3.Proper way to blow-dried cury hair
After washed the hair ,towel off your hair slightly, just enough to stop the dripping.Don't rub your hair with the towel.Start blow drying at the top/roots, about six inches away from your scalp with low-temperature setting.Work your way down and leave your hair a little bit damp. (Tips: If you want some lift and volume, use your hands to comb your roots up and blow-dry).
4. Styling curly hair
Shape the hair by scrunching it some more and twirling pieces around a finger.
Avoid using brushes and narrow-toothed combs and avoid touching your hair as much as possible.This can separate your curls and lead to unwanted frizz.
Don’t straighten curly hair because it may cause hair problems like shedding and tangle.We also don't suggest to dye the curly hair.Because the curl won't keep after coloring. Color hair with a professional stylist help if you need it .
How to care for my hair ? Any suggestions ?
1.Co-Wash your Hair.Co-wash hair with a conditioner at least once a week.Using cold water to make it shinier, lock in moisture,reduce frizz.
2.Blow-dried and Don’t Let it air-dried.The longer the hair swelling goes on,the more pressure it puts on the delicate proteins keeping hair intact,which can lead to more damage.
3.Seal Your Wefts or knots Before Hair Install.Seal wefts or knots will prevent shedding and make hair tight. Pls applying the sealant to both sides of the weft.
4.Use Wide Toothed Comb.After you shower, try using a wide toothed comb. Or, use your fingers, rather than a brush.
5.Protect That Hair From HEAT. Use a heat protectant spray, oil or serumwhen you use heating tools.
6.Tips To Root.When take your comb, brush, or fingers & start at the tips of your hair and work your way up to the root (weft ) of hair.
7.Deep Condition. After serval installation,a deep condition is necessary.Good conditioner or deep conditioner is need.Try shampoos that do not contain sulfates or parabens.
8.Wrap It Up. Remember to twist,braid,bantu-knot,flexi-rod,roller set,rod set,or wrap your Hair before sleep.
9.Don’t swim in the Sea. when your hair is installed which may make your hair dry and tangle badly.
What is bleached knots ?
Bleached knots help make the hair appear as if it is growing from the scalp. When hair is tied to the lace, there is a dark knot where the hair is secured. Bleaching or "lightening" the knots reduces the visibility of this knot. On off black (1B) and dark brown hair, the knots are lightened to a light brown shade. Very light brown and blonde and shades usually do not need bleached knots. It is not possible to bleach knots on jet black (#1) hair, and is very difficult to bleach knots on 1B hair.
What is the glueless wig cap?
On glueless cap,there are combs on it, to avoid the wig slip down.also,at back,there is an adjustable strap, you can adjust it to fit you well.
What is silk top?
Silk top is made by 3 layer lace,the knots hiddened in the middle of the 2 layer lace,the hair looked like it rise from the scalp.