Human Hair Wig FAQs

Find answers to common questions about PerfectLaceWig human hair wigs, lace constructions, custom options, shipping, payments, and returns.

1. Are PerfectLaceWig wigs made from real human hair?

Yes. PerfectLaceWig offers 100% human hair wigs only. We focus on mid- to high-end human hair quality and do not offer low-grade or synthetic-hair alternatives.

2. Can I dye, curl, or straighten a human hair wig?

Yes. Human hair wigs can be restyled with heat tools and may be colored. To help preserve the hair, use a heat protectant, keep styling tools at a moderate temperature, and avoid frequent chemical processing. Professional coloring is recommended for major color changes.

3. What is the difference between a lace front wig, full lace wig, and 360 lace wig?

A lace front wig has lace at the front to create a natural-looking hairline and front parting area. A full lace wig has lace throughout the cap and offers greater styling flexibility. A 360 lace wig has lace around the perimeter, allowing more flexibility for updos and ponytail styles. Please review each product page for its specific lace construction and parting details.

4. What does “natural color” mean?

Natural color refers to a dark, natural-looking human hair shade. The exact tone may appear slightly different under different lighting or on different screens. Please review the product photos and selected color option before ordering.

5. Can I request a custom wig?

Yes. Custom requests may include hair length, color, density, cap size, lace type, and texture. Please contact us at service@perfectlacewig.com before ordering if you need help confirming custom details.

6. How do I choose the right cap size?

Please measure your head circumference and compare it with the size information on the product page. If you need a custom cap size or are unsure which size to choose, contact us before placing your order.

7. How long does processing and shipping take?

In-stock items are typically processed within 1–3 business days. Custom-made wigs generally require 15–20 business days for processing. After dispatch, standard international delivery generally takes 3–7 business days, depending on the destination and carrier availability.

8. Do you offer free worldwide shipping?

Yes. We offer free standard shipping worldwide. Delivery estimates may be affected by customs clearance, weather, carrier delays, or other circumstances beyond our control.

9. Will I need to pay customs duties or import taxes?

Import duties, taxes, and customs clearance fees may apply depending on your destination. These charges are determined by local customs authorities and are the customer’s responsibility unless otherwise stated at checkout.

10. What payment methods do you accept?

We currently accept secure payment through PayPal. All prices are displayed and charged in U.S. Dollars (USD). For a custom order or checkout assistance, please contact us and we may send a PayPal invoice after confirming your order details.

11. Can I cancel or return my order?

Please contact us as soon as possible if you need to change or cancel an order. Cancellation requests must be confirmed by us in writing. Orders cannot be cancelled after shipment, and custom-made wigs cannot be cancelled once production has begun.

Eligible unused items may be returned within 30 days of receipt. Custom-made, worn, washed, dyed, altered, or lace-cut wigs are not eligible for return unless there is a confirmed quality issue or we sent the wrong item. Please see our Return & Refund Policy for full details.

12. How can I contact PerfectLaceWig?

For product questions, custom-wig assistance, order updates, or after-sales support, email us at service@perfectlacewig.com or visit our Contact Us page. Please include your order number when contacting us about an existing order.